Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through the Baba Transportation LLC website, forms, CRM communications, email, phone calls, SMS messages, and related interactions involving freight quote requests, shipment coordination, dispatch communications, carrier and broker inquiries, commercial or fleet requests, and government contracting inquiries.

2. Information We May Collect

Contact Details

We may collect names, telephone numbers, email addresses, mailing or billing addresses, company or agency names, job titles, and preferred contact methods.

Shipment and Load Information

We may collect pickup and delivery locations, requested pickup and delivery dates, commodity descriptions, weight, dimensions, piece counts, packaging type, reference or purchase order numbers, and special handling instructions.

Equipment and Temperature Requirements

We may collect requested trailer or equipment type, temperature set points, continuous or cycle run requirements, and other environmental or handling conditions relevant to the load.

Carrier, Broker, and Government Inquiry Information

We may collect MC or DOT numbers, insurance and authority documentation, lane preferences, rate confirmations, solicitation or opportunity numbers, delivery locations, response deadlines, quantities, and other procurement or logistics details.

Uploaded Files

If file upload capability is provided, submitted files may include bills of lading, packing lists, photographs, specifications, solicitation materials, insurance certificates, or other information you choose to provide.

Website Usage Data

We may collect device, browser, IP address, referring page, pages viewed, approximate location, interaction, and diagnostic data through standard website technologies.

3. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the site, understand website performance, remember preferences, and evaluate how visitors use our pages. Browser controls may allow you to limit or remove cookies, although some website functions may be affected.

4. How We Use Information

Information may be used to:

• Respond to requests: Reply to freight quote and service requests.

• Coordinate shipments: Communicate about pickup, delivery, scheduling, and load status.

• Review requirements: Evaluate commodity, equipment, and temperature specifications.

• Support carriers and brokers: Coordinate authority, insurance, and rate confirmation details.

• Handle commercial and government inquiries: Prepare and coordinate responses to fleet, commercial, and procurement requests.

• Provide customer support: Assist by phone, email, or SMS.

• Maintain operations: Keep business records and improve our website and communications.

• Protect our systems: Detect misuse and comply with applicable obligations.

5. Quote, Dispatch, and Scheduling Communication

We may use the contact information you provide to discuss requested quotes, load details, equipment availability, scheduling, appointment windows, pickup and delivery coordination, in transit status, proof of delivery, or other details related to your inquiry.

6. Commercial and Government Inquiry Communication

For commercial and fleet requests, we may communicate about lanes, volumes, recurring schedules, equipment requirements, and service terms. For government or institutional inquiries, we may communicate about requested services, solicitation details, delivery locations, deadlines, and response requirements.

7. SMS Privacy

Mobile information will not be sold.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

Information may be shared with service providers only when necessary to operate the messaging service.

Baba Transportation LLC operates two separate text messaging programs. Each requires its own voluntary opt in through its own checkbox on our website contact form. Neither checkbox is pre selected, neither is required to submit the form, and consent is not a condition of any purchase or service.

Informational messages: Dispatch updates, pickup and delivery scheduling, load status notifications, driver and carrier coordination, service confirmations, and quote updates.

Promotional messages: Transportation service specials, seasonal capacity offers, new service announcements, and other promotions.

Message frequency: Message frequency varies.

Message and data rates: Message and data rates may apply.

Opt out: Reply STOP to any message to opt out at any time.

Help: Reply HELP for assistance, or contact us using the details in section 15.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

Users must be 18 years of age or older to opt in.

8. Service Providers and CRM Processing

We may use service providers to operate website hosting, forms, customer relationship management, communications, analytics, security, storage, and other business functions. These providers may process information on our behalf only as needed to provide their services or meet applicable requirements.

9. Information Sharing

We may share information with service providers, carriers, brokers, warehousing or terminal providers, professional advisers, or authorities when reasonably necessary to respond to a request, operate the business, protect rights or safety, or comply with applicable requirements. We do not describe a third party's independent privacy practices; their own policies may apply.

10. Data Protection

We use reasonable administrative, technical, and organizational measures intended to protect information. No website, communication method, or storage system can be guaranteed completely secure.

11. Data Retention

We may retain information for as long as reasonably needed to respond to requests, provide services, maintain records, resolve disputes, meet business or legal obligations, and protect legitimate interests. Retention periods may vary based on the information and purpose.

12. Your Rights and Choices

Depending on applicable law, you may have rights to request access, correction, deletion, or restriction of certain personal information. You may also unsubscribe from SMS messages by replying STOP and may use email unsubscribe instructions when provided. Requests can be sent using the contact information below.

13. Third-Party Links

The website may include links to third party websites, maps, social platforms, load boards, or other services. Their privacy practices are governed by their own policies.

14. Policy Updates

We may update this Privacy Policy as our website, services, tools, or practices change. The Last Updated field should be revised when an updated policy is published.

15. Contact Information

Questions or privacy requests may be directed to:

Baba Transportation LLC
801-300-5532
[email protected]